Privacy Policy

1. Overview

FaultLinQ respects the privacy of its users, customers, and website visitors. This Privacy Policy explains the general types of information FaultLinQ may collect, how that information may be used, and the steps taken to protect it.

2. Information We May Collect

FaultLinQ may collect information provided directly by users or customers, including:

• Name and business contact information.
• Account and organization information.
• Equipment, asset, maintenance, and service data.
• Troubleshooting observations, diagnostic results, repair details, and related technical information.
• Uploaded documents, photographs, schematics, and other customer-provided materials.
• Product usage and support information.

3. How Information Is Used

Information may be used to:

• Operate and improve FaultLinQ products and services.
• Provide diagnostic, equipment-memory, and maintenance-history functionality.
• Authenticate users and maintain organization access.
• Provide customer support and onboarding.
• Monitor product performance, reliability, and security.
• Develop new product capabilities and improve existing workflows.

4. Customer Data

Customer-provided operational and maintenance data remains associated with the customer's organization. FaultLinQ is designed to maintain organizational separation so authorized users access information belonging to their organization.

FaultLinQ does not claim ownership of customer equipment records, maintenance history, uploaded documents, or customer-created technical content.

5. Artificial Intelligence

Certain FaultLinQ features may use artificial intelligence to assist with troubleshooting, summarization, classification, knowledge retrieval, or related functionality.

AI-generated guidance is intended to support qualified maintenance personnel and should not replace required safety procedures, manufacturer documentation, site policies, or professional judgment.

6. Data Security

FaultLinQ uses technical and organizational measures intended to protect customer data against unauthorized access, disclosure, alteration, or loss.

No system can guarantee absolute security, and users should follow appropriate account-security practices when accessing FaultLinQ.

7. Data Sharing

FaultLinQ does not sell customer operational data.

Information may be shared with service providers when necessary to operate, host, secure, support, or improve the platform, or when required by law.

8. Data Retention

Information may be retained for as long as reasonably necessary to provide the service, maintain records, meet contractual obligations, resolve disputes, enforce agreements, and comply with applicable law.

9. Cookies and Website Analytics

FaultLinQ's public website may use limited cookies or similar technologies for essential website functionality, security, performance monitoring, or analytics.

10. Changes to This Policy

FaultLinQ may update this Privacy Policy as the company, product, or applicable requirements evolve. Updated versions may be posted on this website with a revised effective date.

11. Contact

Questions regarding this Privacy Policy may be submitted through FaultLinQ's official business contact channels.